Skip Navigation Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view,download Adobe® Acrobat Reader.
FDIC-Insured - Backed by the full faith and credit of the U.S. Government
First State Bank of De Queen

UniFI Conversion FAQ

 

What is changing?

We are changing our provider for our Online Banking product, which will bring a new platform that is modern, updated, and integrates fully with our mobile application.

 

When is this change happening?

There are two important dates associated with this change:

 

Friday, May 2nd

At 4:00PM, our existing platform will switch to “view-only” mode. During this time you will be able to access your accounts to view transactions, but services such as bill pay, transfers, and mobile deposit will be unavailable.

Monday, May 5th

The new platform will be live. When you try to login, you will be directed to the new platform (see Logging in for the first time below). There will also be a new mobile application that will be available. You will need to update to the new app before being able to access mobile banking.

 

Logging in for the first time

When you log on for the first time, you will need to follow these directions:

 

1.

Enter your current username and the last four digits of the primary customer’s Social Security Number or Tax ID Number as your password.

2.

Complete the Identity Verification steps and enter your security code. You may “trust” your device to bypass the Identity Verification step for future logins.

3.

Update your username if desired and create a new password.

4.

Accept the updated Terms and Conditions. You MUST click to open the PDF before you are able to toggle your acceptance of the agreement.

5.

Select the account you wish to view.

 

Identity verification

All online banking accounts will be equipped with “Out of Band Authentication” (OOBA). This helps to protect your account by requiring a six-digit security code when you log in. You will be able to select to receive your unique code via email, text, or an automated call. If you do not see your preferred method of communication, please contact the bank to make sure your contact information is current.

 

When logging in, you may opt to check the “Trust Device” option to prevent future prompts for a security code on your device. You may trust up to five devices (computer, phone, tablet, etc.).  Please be aware that clearing your cookies on that device will result in the need to complete the security code prompt again. In addition, the cookie will expire periodically, so you will be prompted to renew the trusted device intermittently to ensure your account remains secure.

 

Login credentials

Please refer to the on-screen requirements when updating your username and/or password. If your previous username and/or password meet the requirements, you may choose to establish the same credentials for the new platform.

 

Mobile banking app

If you currently use our Mobile Banking app for iPhone or Android, an update will be available on Monday, May 5th. If you do not currently allow auto-updates on your mobile device, you will be prompted to initiate a download through the App Store or Google Play.

 

To assist in knowing if your app has been updated or not, we’ve modified the app icon to this image. If your app icon does not look like this, you will need to download and install the update for your device.

 

Logging in with Biometric Authentication

If you would like to enable biometrics to login using face recognition (i.e. FaceID) or your fingerprint (i.e. TouchID), you will be prompted to “Save Login” during your first visit to Mobile Banking. If you do not wish to use this feature, you may disable the prompt within the Settings menu.

 

Mobile Deposit

If you currently use the Mobile Deposit feature in the app, your enrollment will remain active. If you would like to enroll in our secure Mobile Deposit service, please request access within the app or by contacting the bank.

 

Online Bill Pay

There will be no changes to our Online Bill Pay service. Your scheduled payments will be sent without interruption, and all payee(s) and payment history will be included in the transition to the new platform. However, please keep in mind Online and Mobile Banking will be in view-only mode during the weekend update, so we encourage you to complete any payment scheduling needs prior to 4:00PM on Friday, May 2nd. Access to Online Bill Pay will be re-established when Online and Mobile Banking are available the morning of Monday, May 5th.

 

Transfers

Any scheduled or recurring transfers will continue without interruption following the transition to the new platform. Please note the new Quick Transfer tool will transfer funds immediately upon submission. You can edit, review, or confirm existing transfers within the Transfers menu.

 

eStatements

You will be required to accept an updated disclosure if you wish to receive statements and/or notices electronically. You may update your preferred method of statement delivery for each of your accounts at any time within the Statements menu. Use the Advanced Settings option to enable notifications through email or text message when your electronic documents are ready to review. Be aware that some browsers may require you to enable pop-ups to view Advanced Settings.

 

Account text alerts

Receive custom text alerts for your daily balance, monthly balance, balances above or below a set amount, and transaction types. Enroll and edit your preferences through the Alerts menu.

 

Forgot username or password

If you ever find yourself forgetting your login credentials, simply select the Forgot Username or Password links located on the login screen, then follow the steps provided to retrieve your username or reset your password respectively.

 

Text banking

Check balances, view transaction history or transfer funds with our new Text Banking tool. You must enroll by visiting the Alerts menu. Use the following text commands once enrolled:

BAL

Receive account balances for all enrolled accounts

BAL [account nickname]

Receive the account balance of the nicknamed account (Example: Bal Chkg)

HIST

Receive the history for all accounts enrolled

HIST [account nickname]

Receive the history of the nicknamed account (Example: Hist Chkg)

XFER [from last four of account] [to last four of account] [amount]

Transfer funds between two accounts (Example: XFER 1234 6789 25.00)

XFER [from account nickname] [to account nickname] [amount]

Transfer funds between to accounts (Example: XFER Chkg Svgs 25.00)

HELP

Receive a list of available commands and customer service information

STOP

Suspends the account from two-way text banking

 

Will I be able to use Quickbooks after the conversion?

Quickbooks is not supported in the current Online Banking platform and will not be supported in the new Online Banking platform. We are aware that some users are able to connect their Online Banking accounts to Quickbooks, but we are unable to provide any assistance with connection issues in either the current platform or the new one. We have been informed that for the users that currently are successful in connecting to Quickbooks, once we migrate to the new platform, Quickbooks will not allow you to attempt to connect for a period of 5-7 days. After this period, your connection attempt may still be unsuccessful as again, we do not support this connection.

 

Questions?

Please contact us at (870) 642-4423, or call your local branch, if you have any questions during this process.