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First State Bank of De Queen

Customer Education Center

COVID-19 Update

To see what we are doing in response to COVID-19, please click here.

Be Cyber-Aware - COVID-19

In times of widespread fear, like we are currently facing with COVID-19, there are that look to exploit the situation for personal gain. During such times, we often hear of scams targeting people specific to the current situation, or cyber criminals looking for new ways to distribute their malware which they use to steal information and extort victims. 

COVID-19 phishing attack - May 29, 2020
A phishing attack is underway that sends email purportedly from "Johns Hopkins Center" that contains an Excel attachment that claims to contain the US deaths caused by COVID-19. Upon opening the attachment, malware is loaded onto the machine. It is believed that the intent of the malware is to steal passwords and to load additional malicious tools. If the computer is connected to the network, it will also try to proliferate throughout the network, infecting any machine it discovers. See the Guard Against Phishing Emails section below to learn how to better protect yourself from falling victim to a phishing email.
FBI Warning - March 20, 2020
The FBI is warning people to be on-guard against scams related to COVID-19. In the announcement, they warn against providing your personal information in response to the stimulus package currently in Congress. Phishing emails that may also be related to "Charitable contributions, General financial relief, Airline carrier refunds, Fake cures and vaccines, and Fake testing kits" are mentioned. Additionally, many fake websites are popping up that claim to have updates and statistics on the virus. These websites will infect unsuspecting users with malware designed to steal their information or deliver ransomware designed to extort money from the infected user. These steps can help make sure that you are protected when browsing online. 

Cyber Security Updates

As our lives become busier and busier, it's becoming more important to have access to our banks at all hours of the day. While technology allows us to achieve that goal, it also opens us up to the threat of identity theft and fraud. At First State Bank of DeQueen, we take the protection of you and your information very seriously and have put in place many safeguards to provide that protection. In addition to those safeguards that we have in place, there are additional steps that YOU can take to help insure that you have a safe online experience.
The Customer Education Center is designed to provide you with tips and resources you can use to protect yourself not only during your online banking session, but when accessing any website. We are committed to making sure you have a safe online experience. Below are some simple steps that you can take to make your online experience safer:
  • Use a respected anti-virus/anti-malware product and keep it up-to-date.
  • Keep your operating system patched and up-to-date.
  • Use an updated browser when browsing the internet.
  • Never open attachments or click on links in email's that you were not anticipating.
  • Never give out your account credentials through an email.
  • Change your passwords periodically.
  • Avoid using the same password for multiple accounts.
  • Only visit trusted websites.
Following the steps above will help you have a more secure browsing experience.

FTC introduces new Cybersecurity Resources for Small and Medium Sized Businesses

On October 18, 2018, the Federal Trade Commission launched a new website for small and medium sized businesses that provides them with many resources to help prevent cyber attacks. We encourage you to visit the site and see many of the simple ways you can help protect your business against a cyber attack.

FTC Recommends Steps to Protect Against Mobile Phone Theft

On June 08, 2017, the Federal Trade Commission ("FTC") issued an alert about the theft of mobile phones and how to prepare for and recover from this type of theft. You can read the alert here.

Guard Against Phishing Emails

In the world of cyber-crime, phishing has become the most effective way in which criminals can still someone's identity. While we are not talking about your grandfather's type of fishing, the concept is essentially the same. Criminals send out specifically crafted emails that look like legitimate emails, from say FedEx or UPS, or perhaps a retailer you shop with. Within the email could be an attachment or a link that takes you to a malicious site that looks just like the real thing. If you open the attachment, it will attempt to download malicious code to your computer. If you click on the link, it will try to download malicious code to your computer through a vulnerability in your browser. They send out thousands of emails attempting to get a few "bites", just like your grandfather did! So what do you do? Quit receiving email? Stay off the internet? Unfortunately, many of us are entrenched in the internet so getting off of it entirely is out of the question. You can follow some of these steps to help reduce your risk:
  • If you were not expecting the email, don't click on any links or open any attachments. Just delete it!
  • If you are unsure if a link is safe, you can normally hover over the link and it will give you the website it's going to take you to. If this site looks nothing like the company that sent you the email, it's probably bad news.
  • Inspect the link carefully. Sometimes the website it takes you to closely resembles the actual site it claims to take you to, with just one or two letters being off in the name.
  • Check for misspelled words within the email. These types of email normally contain many misspelled words or sentences that just don't make sense.
  • If the email sounds too good to be true, chances are it probably is.
  • Keep your computers patches up-to-date. If you are using Windows, turn on Automatic Updates and set it to automatically install them.
  • Use an anti-virus product and keep it up to date.


Report Identity Theft
If you have been the victim of Identity Theft, you can report it here.
For tips and advice that you can use to stay safe online.