Frequently Asked Questions Security Privacy Contact Us
 
   
   

 
 
Member FDIC
Equal Housing Lender

402 W Collin Raye Drive
POB 970
DeQueen, Arkansas, 71832
(870) 642-4423
ibanking@fsbdequeen.com
     
 
  Security  
 


Report Lost/Stolen Debit Card:

800-791-2525


Report Debit Card Fraud:

870-642-4423 -or-

866-842-5208



Protect Yourself
Cybersecurity has become a hot topic now-a-days and for good reason. Criminals are constantly looking for new ways to steal people's money and/or identity. While the idea of cyber crime is not new, it has received an increased focus due to the number of goods and services that are moving to cyberspace. At First State Bank of DeQueen, we take your online security seriously and have implemented many layers of security to help keep your data safe and your browsing experience secure. While we try to stay on top of all threats, there are some simple steps that you can do to help protect your information:

  • Use a respected anti-virus product and make sure you keep it up-to-date.
  • Apply software patches in a timely manner to help prevent "zero-day" attacks.
  • Only visit websites that you trust.
  • Don't click on links or open attachments in e-mails if you were not expecting the e-mail and certainly if you don't know the sender.
  • Never give out your account credentials through an e-mail. If you receive a phone call requesting that information, ask for a call back name and number to help verify the person is who they say they are.
  • Use complex passwords that include upper and lower case characters, numbers, and special characters.
  • Avoid using the same password for all of your accounts.
  • Change your passwords periodically.

Beware of Phishing
Phishing is a type of fraud where a cyber criminal sends a malicious e-mail with an attachment or link. Unsuspecting users will either open the attachment which will install malware onto the users computer, or click on a link that directs them to a malicious site that downloads malware through an un-patched hole in the web browser. Once the malware has been loaded, it can do anything from completely take over your computer, record your keystrokes in an attempt to steal your user id's and passwords, or download even more malware. Please use caution when someone sends you an email with a link. You can hover over the link to reveal where it really takes you. Be sure to examine it closely as many times only a letter or two has been changed. And NEVER open an attachment from anyone that you were not expecting it from.


Mobile Banking
Utilizing mobile banking is a convenient way to manage your accounts while on the go. The mobile banking app allows you to perform all of the functionality that you can do through online banking, but in an easy to use format that fits on your mobile device. While this method of banking is very convenient, it also provides another channel for identity thieves and cyber criminals to get your information. What can you do to protect yourself?:

  • Protect your mobile device with a password and/or PIN to prevent access if the phone is lost or stolen.
  • Be careful about conducing transactions over public, unsecured wireless networks as criminals can sometimes view the data in transmission.
  • Don't send account information in text or email as this can be unsecure.
  • Only download apps from trusted app stores and make sure that the app you are downloading is not a fake app that resembles the actual app you are attempting to download.
  • Jail-breaking your device leads to your device being more susceptable to being compromised by criminals
  • Beware of phishing text or email that request your login credentials. First State Bank of DeQueen will never ask you for this information in that manner.
These are just a few ways in which you can protect yourself when utilizing your mobile device to conduct your everyday banking.


Help us combat fraud by following the simple steps listed above. If you have any questions, please reach out to us at (870) 642-4423.

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